Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Experienced Internet/BDC Sales/Customer Service - Kia of Bowie

Group 1 Automotive, Inc.

Group 1 Automotive, Inc.

Experienced Internet/BDC Sales/Customer Service - Kia of Bowie

Crofton, MD

Overview:

 

CONSIDER A CAREER WITH US!

 

Kia of Bowie is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Experienced Internet/BDC Sales Customer Service Agent to our team. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

 

In addition to competitive pay, we offer our associates the following benefits:

Want more jobs like this?

Get Customer Service jobs in Crofton, MD delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.
  • Health, Dental & Vision Insurance
  • Life & Disability insurance
  • 401(k) plan with company match
  • Paid  Vacation
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities
Responsibilities:
  • Answer inbound sales phone calls, gather contract information, add prospect to Elead with notes that accurately reflect the conversation. 
  • Respond to leads and chats in a timely and professional manner with proper grammar, spelling and punctuation. 
  • Follow up on, phone inquiries and past customers to drive dealership traffic. 
  • Assertively pursue a dialog with each assigned prospect by phone, email and text. 
  • Prospect our existing customer base to identify and cultivate sales opportunities and promote retention and brand loyalty. 
  • Call through unsold showroom traffic, uncover the primary reason they chose not to buy during their visit and communicate that to management
  • Build rapport with each prospect, identify customer's needs, and provide the customer with tools and information needed to make a purchase decision. 
  • Actively communicate with Sales Manager to ensure each customer's needs have been met and notes are accurate and up to date. 
  • Earn and maintain BDC Representative and Sales Consultant certification with Toyota
  • Organizer must be up to date and all tasks completed daily 
  • Maintain and outbound call average of 80 or more calls per day
  • Maintain strong understanding of the dealership's vehicles, promotions, and services to provide accurate information to customers
Qualifications:
  • 2+ years BDC Experience preferred
  • 2+ year’ Sales Experience (in the automotive industry) preferred
  • Previous experience in a call center, customer service, or automotive BDC preferred
  • Strong communication and active listening skills 
  • Ability to multitask and manage a high volume of calls and emails
  • Proficiency in CRM software (eLeads) and basic computer skills 
  • Goal-oriented and motivated by performance-based incentives
  • Professional, friendly, and persuasive demeanor 

Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career and join the best company in automotive retail. Apply today or refer a qualified friend!

 

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

 

We are an Equal Employment Opportunity Employer

 

IND4

#LI-JP1

 

Client-provided location(s): Bowie, MD, USA
Job ID: 24832_33962
Employment Type: Full Time