Work Location Type: Hybrid
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
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Primary Function
Provide leadership and general supervision to 11-15 team members supporting orders and the field to ensure service, revenue, profit, expense and operating earnings targets are achieved.Provide leadership and general supervision to 11-15 team members supporting orders and the field to ensure service, revenue, profit, expense and operating earnings targets are achieved.
Main Duties & Responsibilities
- Manage and lead people to ensure high level of performance and a constant focus on customer responsiveness and service.
- Develop and implement process improvements in the areas of order processing and order expedites, invoicing and prompt resolution of customer issues to ensure a quality and timely customer experience.
- Drive employee initiative to create and promote and environment where employees are involved, empowered and committed to the success if the organization.
- Monitor and enhance employees' individual performance through clearly defined expectations, training, coaching and counseling to achieve or exceed required results with regard to productivity, work quality and customer service.
- Develop and implement performance measurements/metrics and internal auditing programs to evaluate efficiency.
- Build strong relationships with internal partners and colleagues to ensure processes are effective while addressing the needs of the customer and the company.
- Manage various relationships with internal customers, external partners as well as third party suppliers as needed.
- Participate in and lead cross functional improvement and process design initiatives/teams.
Education & Experience
- Bachelors Degree Required
- 3-5 years successful experience in sales, purchasing, product management, customer service or operations environment within a large organization.
- 1-3 years previous supervisory experience preferred.
- Ability to empowered and engage employees to identify continuous process improvements and exceed customers expectations.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to partner with people throughout the organization.
- Strong problem solving and decision-making skills.
- Ability to multi-task and work in a fast-paced environment.
Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.