Work Location Type: Remote
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
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The Senior Learning and Development Consultant (L&D) is responsible for ensuring the successful development and deployment of onboarding and training programs to the Field Ops organization. The consultant will facilitate a full range of evolving and dynamic learning and performance solutions/programs while providing advice on learning strategies and solutions.
In addition, the consultant plays an active role in supporting the deployment and knowledge retention of onboarding and training programs. This role will be required to maintain training sites, help establish proper measurements for learning, sustainment and retention programs, while building strong internal relationships and driving adherence to process and best practices.
Finally, this team member will deliver learning that builds the organization's knowledge and skills, enabling our business to achieve desired business outcomes through its people. Responsible for supporting the delivery of learning experiences with the goal of fostering individual and organizational learning.
Duties and Responsibilities:
Training program development:
- Design and develop comprehensive learning materials and training programs for deployment, along with creating learning reinforcement tools such as job aids and instructional videos.
- Content design and development for multiple programs through a variety of formal and informal learning channels. This includes instructor-led, web-based, virtual and other delivery approaches.
- Lead the formulation of new procedures and update existing ones that require modifications.
- Strong ability to recognize gaps in training presentations and materials, and willingness to engage leadership with suggested enhancements.
- Perform administrative functions such as maintaining learning sites that include GTES and JAM page rosters, content review and updates, and the managing of training calendars and leads.
- Develop partnerships with Human Resources and with the Grainger L&D function to understand how team member experience can be improved.
Facilitation:
- Conduct onboarding and training sessions in either a virtual or live format, presenting material in a structured manner to ensure knowledge retention.
- Create an engaging learning environment where participants are eager to contribute. Reinforce training knowledge and workplace skills, while identifying areas for improvement.
- Provide ongoing targeted performance coaching during and post training periods with focus on enabling learners to achieve defined performance metrics.
- Develops an effective onboarding program that minimizes the time needed to prepare team members for their roles.
Communication:
- Performs needs assessments and analyzes the most effective method of deploying the recommended change(s) through clear communication channel.
- Build and support the implementation of effective training, communication, adoption and change management plans.
- Develop productive working relationships at corporate and field levels to drive awareness and consistency in execution of Field Ops initiatives.
- Prioritizing work to meet aggressive deadlines.
- Other duties as required.
Education and Experience Requirements:
- 5-6 years of learning and development experience (including facilitation, content creation and management of learning and development content)
- Post-secondary degree or diploma in business, adult learning/education, organizational development, or instructional design is an asset (or equivalent experience will be considered).
- Exceptional communication skills - crisp and articulate verbal skills in addition to effective written communication required.
- Highly energized, team players have a propensity to work collaboratively while working from a virtual location.
- Demonstrated success in training team members live and through virtual methods with confident presentation skills.
- Must be flexible, proactive and creative, open to change and willing to raise potential knowledge gaps to leadership.
- Has solid working knowledge of Microsoft Office Suite including PowerPoint, Word and Excel. Knowledge of learning and development platforms would be an asset
- Bilingualism (English and French) considered an asset
Travel might be required - 20% - 30% travel to various customer sites and branch locations nationally
Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
DEI Statement
We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.