Position Summary:

The Service team provides comprehensive training and safety certifications. This role involves working remotely, onsite, or in-shop to inspect, service, repair, and ship Grainger and customer safety products like breathing apparatus, fall arrest equipment, gas monitors, torque wrenches, and chain hoists, following manufacturing standards and company procedures. The position requires extended work at customer sites and shop-based work, depending on business and customer needs.

Job Responsibilities:

• Test, troubleshoot, calibrate, and repair equipment, documenting work and preparing estimates.

• Operate hand and power tools and maintain parts inventory for mobile units and shop.

• Manage product inventory, including receiving, picking, packing, shipping, and loading/unloading.

• Prepare and review shipping/receiving documentation using SAP, including rental equipment handling.

• Maintain an organized, clean work area and uphold company principles through teamwork and accountability.

• Participate in EHS (COR) program, observe safety regulations, and complete required training.

• Adapt to additional duties as business needs evolve.

Education/Experience (Required):

• Due to the nature of this role, bilingualism (English and French) is a requirement (Fluency in French; Basic knowledge in English)
• High school diploma
• Strong time management, multitasking skills, and mechanical aptitude
• Obtain two manufacturer certifications within the first year (training provided by Grainger)
• Proficient with computer systems and software
• Strong math skills, self-motivated, team player attitude
• Able to lift 50 lbs and hold a valid driver's license
• Valid passport for occasional U.S. travel for training
• This role requires visits to customer sites and adhering to customers' health and safety regulations, including wearing PPE such as a hard hat, steel-toed boots, and, if necessary, an N95 mask (requiring clean-shaven or trimmed facial hair). Specific requirements will be outlined during recruitment.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.

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