Work Location Type: Hybrid
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
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Primary Function
To investigate orders and accounts that are found to be potentially fraudulent while ensuring the following:
• Continued positive sales growth and profitability
• Positive contributions to economic earnings and increased shareholder wealth
• Recognizing fraud and coding accounts accordingly
• Effective utilization of SAP R/3 to maximize productivity within the department
Main Duties & Responsibilities
The Credit Fraud Order Review Specialist must work closely with Accertify, Security (Investigate), Customers, Sales, Branch Services, Legal, On-Site Services, Collections, Credit, and Accounts Receivable departments.
Work with cross-functional resources to resolve potential fraud issues and code accounts accordingly resulting in well informed business decisions that help reduce fraud exposure for the company.
Emphasis to:
- Provide Security with information about fraud accounts and fraud attributes.
- Facilitate order review and releasing through the proper administration of fraud logic to maximize data integrity and process efficiency.
- Prioritize, review and resolve suspected fraud transactions.
- Enable communications and establish relationships with business partners and customers.
- Maintain knowledge of regulatory guidelines and changes (Sarbanes Oxley, SEC, GAAP, UCC guidelines, NACM, etc.).
- Meet with internal/external business partners to foster and maintain close working relationships as required.
- Understand Grainger's core business.
- Performs other duties as assigned.
Education & Experience
- 1-3 years of experience in related field preferred.
- High school diploma or equivalent required; some college and/or specialized training preferred.
- Experience with fraud transactions and accounts, credit, and process resolution required.
- Ability to work effectively and develop relationships with all levels of management.
- Demonstrated writing/oral communication skills.
- Other attributes and competencies include results driven, customer focused, decisive, analytical, creative, agile, and possess technical literacy.
Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.