Work Location Type: Onsite
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
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The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an Operations Manager or Branch Manager.
You Will:
- Provide customer service and direction regarding the daily activities of a team at the branch location
- Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
- Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
- Provide a creative customer experience and ensure customer retention and satisfaction
- Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
- Monitor counter transactions to provide appropriate guidance to team members
- Facilitate team member onboarding and ongoing training
- Build work schedules to ensure productivity and staffing levels
- Assess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and service
- Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
- May take and respond to emergency customer calls after hours
You Have:
- High school diploma or Bachelor's degree
- Minimum 3 years customer service and sales experience
- 2+ years of management experience in a customer service environment
- Voice the vision of the branch to all employees
- Train people on processes, procedures, compliance and product knowledge
- Competence in the use of computers and software applications including SAP
- Operate powered industrial equipment.
Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger
- Medical, dental, vision, and life insurance plans
- Paid time off (PTO) and 6 company holidays per year
- Automatic 6% 401(k) company contribution each pay period
- Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
- A comprehensive set of emotional, financial, physical and social wellbeing programs
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.