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Web Solutions Engineer, Support Tooling and Automation

AT Google
Google

Web Solutions Engineer, Support Tooling and Automation

Bangalore, India

Minimum qualifications:

  • Bachelor's degree in Computer Science, Electrical Engineering, Math or related quantitative field, or equivalent practical experience in software development.
  • 4 years of experience in full-stack software development and system design.
  • Experience with front end languages (e.g., JavaScript or TypeScript).
  • Experience with backend languages (e.g., Java, Python, or Go).
  • Experience working with database technologies (e.g., SQL, NoSQL).
Preferred qualifications:
  • Experience in programming/scripting languages such as Java, C, C++, Python, shell scripting, and JavaScript.
  • Experience in Linux/Unix, basic systems administration.

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  • Experience with account management, ticketing and billing systems.
  • Familiarity with application-level data storage, retrieval, and analysis tools and concepts such as SQL, NoSQL, logs analysis, protocol buffers, and MapReduce.
  • Understanding of the following Internet technologies: web-tech (HTTP, DNS, TLS, HTML), networking (routing, TCP/IP).

  • About the job

    As a Web Solutions Engineer, you will use your technical aptitude and design skills to analyze problems, provide elegant and scalable solutions to them, and identify and resolve dependencies. You will help innovate and develop software-based solutions for complex business problems.

    Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

    Responsibilities

    • Work closely with engineering teams to improve our tools.
    • Understand customer and agent issues and advocate for their needs with cross-functional teams like Software Engineering.
    • Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future issues quickly.
    • Ingest and create data pipelines from upstream systems providing data availability and reporting for stakeholders.
    • Design and develop tooling for our customers and support agents.

    Client-provided location(s): Bengaluru, Karnataka, India; Pune, Maharashtra, India
    Job ID: Google-106080210528412358
    Employment Type: Other

    Perks and Benefits

    • Health and Wellness

      • Health Insurance
      • Dental Insurance
      • Vision Insurance
      • Life Insurance
      • Short-Term Disability
      • Long-Term Disability
      • FSA
      • HSA
      • Fitness Subsidies
      • On-Site Gym
      • Mental Health Benefits
      • Health Reimbursement Account
      • HSA With Employer Contribution
    • Parental Benefits

      • Birth Parent or Maternity Leave
      • Non-Birth Parent or Paternity Leave
      • Fertility Benefits
      • Adoption Assistance Program
      • Family Support Resources
      • Adoption Leave
    • Work Flexibility

      • Hybrid Work Opportunities
    • Office Life and Perks

      • Commuter Benefits Program
      • Casual Dress
      • Pet-friendly Office
      • Snacks
      • Some Meals Provided
      • On-Site Cafeteria
    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Personal/Sick Days
      • Leave of Absence
      • Volunteer Time Off
    • Financial and Retirement

      • 401(K) With Company Matching
      • Company Equity
      • Performance Bonus
      • Financial Counseling
    • Professional Development

      • Tuition Reimbursement
      • Internship Program
      • Learning and Development Stipend
    • Diversity and Inclusion

      • Employee Resource Groups (ERG)

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