Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 2 years of experience with an advanced degree.
- Experience working with training tools and systems.
- Ability to adapt and operate in a fluid, constantly evolving, and collaborative environment.
- Ability to build cross-functional relationships.
- Excellent presentation, verbal and written communication skills.
- Excellent investigative skills (e.g., A/B analysis, return on investment, job costing, etc.).
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About the job
As Channel Sales and Activation Training and Advocacy Manager, you are accountable to manage Training and Advocacy (TandA) day-to-day activities for key partners in Japan. This will be measured by coverage, the number of Retail Sales Associates (RSAs) trained, and effectiveness, Mystery Shopping scores and survey/quizzes, which will be evaluated against country targets. .
You will need to have a solid domain foundation and the flexibility, talent, and aptitude to learn new areas of the business, as well as a fundamental understanding of retail/carrier trading to influence across the organization.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Drive Retail Sales Associate (RSA) recommendation rates and knowledge scores. Drive RSA advocacy as measured by activity rates, and RSA surveys.
- Work with internal stakeholders to build training programs to driveDevices and Services Business Organization(DSBO) business objectives.
- Work with external partners to build training programs that will deliver maximum impact in each channel.