Minimum qualifications:
- Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
- 4 years of experience reading code (Python or C#).
- 4 years of experience with Relational Database Management Systems (RDBMS).
- 4 years of experience triaging SaaS products, related technologies (Pantheon, Kibana, Datadog, Grafana), and REST API's (Chrome devtools, Postman, cUrl, Swagger).
- 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- Ability to work non-standard working hours, including weekends, as needed.
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- Certification in Security such as Security+, CEH, CISM, CISSP.
- Experience working with Linux/Unix from Kernel to Shell, file systems and client-server protocols.
- Experience working with customers to understand their business needs and challenges and articulating their issues internally.
- Experience administering and troubleshooting networks, including network monitoring tools.
- Experience writing and delivering technical training materials.
- Understanding of web technologies (e.g., HTTP, HTML, TCP, TLS, SAML).
About the job
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
As a Technical Solutions Engineer, you will combine software development, networking, data analysis, and systems administration expertise with an aptitude for technical consulting, troubleshooting, and analysis. You will work across multiple customer-facing teams to improve the product's outlook, while also ensuring that global businesses and organizations continue to be successful. You are a technical solutions authority, helping Googlers and customers approach and resolve technology problems and design Google-scale services.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Diagnose and resolve customer problems, design and implement new operations, productivity and investigation tools to increase efficiency for Technical Solutions Engineering.
- Act as a consultant and subject-matter-expert for stakeholders in the engineering, business, and customer organizations to resolve technical deployment issues and improve the product's outlook.
- Obtain and maintain an understanding of Google's product technology and software architectures, build in-product self-service solutions.
- Work with multiple product and engineering teams on understanding ways to improve the product and interact with our Site Reliability Engineering (SRE) teams to drive production excellence.
- Advocate for our customers by representing their issues to Product Management and Software Engineering and develop innovative ways to resolve issues.