Ability to analyze and trace product behavior back to the responsible code.

Ability to interact directly with customer executives and resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase the customer success on our product suite.

About the job

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Our goal is to build a Google that looks like the world around us - and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Google Cloud accelerates every organization's digital transformation by delivering enterprise-grade solutions that leverage Google's technology and tools to help developers build more sustainably.

In this role, you will be responsible for the applications and platforms that drive cloud marketing, sales, partner, support, finance and other critical functions and help run the Google Cloud business. You will operate in a dynamic and fast-paced environment with significant opportunities to create impact, and address business issues at scale to drive our continued growth.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Collaborate with a team of Technical Program Managers who deliver 24x7 technical support to our global population of internal cloud employees. Ensure high-quality customer service, enhance the operations, and develop the team's technical skills and instrumentation on an ongoing basis.
• Partner with Product Management and Engineering to advocate for customers with a data-driven approach. Break down customer issues into meaningful areas for innovation in the overall product.
• Recognize trends in customer feedback, and escalate product problems and operational issues within Google.
• Engage with Software Engineering, Product Management and Site Reliability Engineering to manage production incidents in real time.
• Lead several technical programs for the Google Cloud Business, setting priorities for products and engineering, leading teams to ensure products and features land as planned.