Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 1 year of experience in designing, developing, or troubleshooting Linux, networking, mobile, video conferencing, or voice technologies.
- Experience troubleshooting applications in a Linux, Mac, and Windows networked environment.
- Experience troubleshooting issues for multiple operating systems.
- Excellent customer service, organization, prioritization, multitasking, communication and leadership skills.
About the job
Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.
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Responsibilities
- Provide remote and user support that includes root cause analysis of IT issues on multiple technologies and platforms, including hardware, software, tools, services, networks, integrated video and audio conferencing equipment at Google scale.
- Use insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys and prioritize solutions.
- Partner with and lead peers, vendors and other technical support teams to coordinate troubleshooting process and resolution for incidents and problems in a timely manner.
- Develop scripts, tools, processes or solutions to prevent problems, improve user productivity and automate recurring tasks as part of longer term and global service improvements.
- Participate in or lead IT projects, ensuring that projects are designed and planned well, focusing on delivering a solution or technical improvement.