Minimum qualifications:
- Bachelor's degree in Computer Science or equivalent practical experience.
- Experience in computing End User.
- 3 years of experience in leading hardware/OS/SaaS based implementations, operations, sales, deployment, and partner management.
- Knowledge of the OS and Browser space and Google Cloud technologies.
- Knowledge of device management, Chrome OS, management of Chrome Browser, Active Directory Federation Services (ADFS), Google Workspace, M365, VPN, VDI, and typical enterprise software apps used in the enterprise space.
About the job
The Chrome Enterprise Customer Success Team assists our customers following their purchase to deploy and adopt Chrome OS. We work cross-functionally with sales, customer engineering, product management, engineering, channel, marketing, tech partnerships and support to ensure that our customers are getting value from the product. We serve as product experts to our customers as they look to deploy Chrome OS, and we also serve as customer advocates who speak on our customers' behalf to product/engineering as we raise feature requests and route issue escalations from strategic customers. We also lead initiatives that help customers realize the full potential of their investment in Chrome Enterprise.
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Responsibilities
- Help new customers get up and run with the product or service and ensure they're getting the most value out of it. Ensure customers have the resources they need to be successful.
- Develop strong relationships with customers and acting as their trusted advisor. Represent the customer and ensure their needs are heard.
- Track the success of customer relationships and the impact of customer success initiatives. Track how customers are using the product or service and identifying opportunities for them to use it more effectively.
- Build an usercommunityfor customer learning and encouraging the customers.
- Anticipate potential issues and proactively resolving them before they become major problems.