Minimum qualifications:
- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
- Experience supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or IT consulting.
- Ability to communicate in English and French fluently in order to communicate with clients in the region.
- MBA or Master's degree in a Management, Technical, or Engineering field.
- Experience as a Cloud Architect, DevOps Engineer, Technical Account Manager, or similar.
- Experience collaborating across business units internally and at large enterprises, and translating business requirements into technological solutions.
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Ability to communicate in German or Portuguese fluently in order to support client requirements in the region.
- Excellent communication, presentation, problem solving, and management skills, with the ability to translate business requirements into technological solutions.
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About the job
Our Google Cloud Consulting organization within Google Cloud delivers product and implementation expertise to our customers to help them get the most out of their Google Cloud investments.
As a Technical Account Manager (TAM), you will help customers adopt Google Cloud products. You will lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of Google Cloud transformation journey. As a TAM you will drive customer adoption of Google Cloud services, like Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, Workspace, and many more. You will engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will communicate at all levels of the organization, establishing as a trusted advisor.Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
- Advocate for customers needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop relationships with key stakeholders particularly C-Suite and IT team to understand a customer's business and develop roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineers to ensure customer success during critical moments. Work with customers, support to guide issues and escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.