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Support Configuration and Admin Specialist, gTech gUP

AT Google
Google

Support Configuration and Admin Specialist, gTech gUP

Dublin, Ireland

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in a project/program management, consulting, or client-facing role.
Preferred qualifications:
  • Experience with basic web development projects (HTML) or configuration systems.
  • Ability to work globally and cross-functionally exhibiting strong leadership, project management, communication, and teamwork.
  • Capacity to deepen technical and functional skills in a fast-changing cross-platform environment.
  • Distinctive problem-solving, technical troubleshooting, and analytical capabilities.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

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Responsibilities

  • Own the support configuration and systems administration for a set of products through usage of a number of advanced admin tools as well as code-based rules systems.
  • Collaborate with product operations support teams to develop and execute product-specific, multi-channel support strategies.
  • Investigate and troubleshoot support platform and escalation channel issues.
  • Ensure adherence to a high quality experience through building and maintaining high-fidelity implementations.
  • Drive improvement to the support systems through new processes, feature advocacy, and documentation.

Client-provided location(s): Dublin, Ireland
Job ID: Google-108067774693024454
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
    • Health Reimbursement Account
    • HSA With Employer Contribution
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Internship Program
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)

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