About the job

gTech's Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with analytical excellence to formulate and deliver strategies. Using core capabilities - strategy, analytics, and communications - we empower gTech to do amazing things to land the present, and build for the future.

In this role, you will lead strategy development and execution with senior leadership for gTech Users & Product (gUP), which is responsible for providing customer care and technical support for nearly all Google products. You will have an opportunity to shape how Google launches products, how we provide support, how we drive efficiencies across a global operations team, develop scalable processes, onboard new partners, resolve top user issues, and how we provide technical implementation services to some of Google's most strategic partners.

The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

The US base salary range for this full-time position is $174,000-$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Mentor and coach a team of strategy consultants and program managers.
  
• Act as a strategic partner to the business supporting the leadership on service transformations, operational excellence, organizational initiatives and helping chart out and fulfill big bets for the business in line with the leadership's strategic outlook.
  
• Define, launch and drive strategic and analytical initiatives to directly and indirectly improve customer experience, improve internal and external facing processes and operations, working closely with cross-functional teams, executive stakeholders, and senior leadership.
  
• Problem solve with senior leaders to deliver strategic insights and recommendations based on business analyses.
  
• Collaborate with cross-functional stakeholders in annual business planning, headcount management, key organizational metrics, and other operationally strategic projects.