Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 3 years of experience in account management or specialist roles within the retail industry.
- Experience delivering against operational and output goals.
- Ability to communicate in English and Spanish fluently to support client
relationship management in this region.
- Ability to synthesize and surface business insights to inform and develop business strategy.
- Ability to comprehend and align needs from different stakeholders with an influential approach.
- Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience.
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About the job
As a Shopping Account Manager, you will act as the single point of contact for some of Europe's largest retail online advertisers, including well known household brands. You will make unique recommendations and solutions for your merchants using your deep understanding of the market, industry and the Shopping Ads product. You will creatively combine client engagements, including face-to-face meetings and events to bring Google Shopping Solutions (GSS) to life, acting as trusted advisor for our merchants, the market and your GSS colleagues. Faced with a dynamic ecosystem, you will advocate the customer and bring the Google Shopping value proposition and service offering to life to earn customer loyalty and foster customer retention. You will constantly gather customer feedback and priorities to feed back to the business and ensure that Google Shopping remains at the Shopping campaign consultancy.
Responsibilities
- Work with key merchants across our market to advise them on their Shopping campaign strategy.
- Develop and maintain strong relationships with key merchants and agencies to understand their priorities and manage expectations.
- Seek out and lead strategic discussions with the merchants' key decision makers to design and implement plans for Shopping campaign optimization and growth. Help key merchants grow their Return on Investment (ROI) and investment in Shopping Ads through product expertise and optimization recommendations.
- Represent Google Shopping (CSS) in your market/region observing our organizational values and core messaging. Gather and interpret key customer feedback, issuing recommendations to the business on how to delight our merchants.
- Participate in and drive project work to deliver on Google Shopping strategic business objectives. Lift peers through peer-to-peer coaching and support.