Excellent written and verbal business communication skills.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The gTech Scaled Technical Solutions team is a group of engineers and technical experts, within the gTech Ads Solutions organization, developing customer focused solutions and platforms - increasing scale, reach, and team velocity for all deliverables to customers, sellers, and partners across both GCS and LCS segments.

Scaled Solutions Engineering is a critical role within gTech Ads, focused on both solutioning and scaling at a global level, partnering with regional stakeholders, product teams and specialists, and re-envisioning the way gTech Ads goes to market across customer segments.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Responsibilities

• Collect requirements, provide guidance, and best practices to apply to ad products and technologies.
• Be responsible for proactively scoping, designing, and building series of solutions and best practices at a global level to be reused by customers, sellers, partners.
• Adapt existing bespoke ads solutions created by regional teams into globally scaled solutions that can support customers.
• Own solution life cycle from discovery to launch, handling maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.