Retail Market Manager (English, Japanese)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in a project management or a customer-facing solutions consulting role.
• Ability to travel up to 40% of the time as needed.
• Ability to communicate fluently in English and Japanese to communicate with local vendors.

Preferred qualifications:

• 7 years of experience leading multiple retail locations or equivalent.
• Experience in multi-unit retail management.
• Experience working with cross-functional teams, vendor partners, and external agencies.

About the job

In this role, you will use your expertise to create a radically helpful customer experience. You will work with executive management and play an integral role in shaping and supporting business and operational strategy. You will work primarily with retail operations teams to ensure consistency, provide guidance, facilitate training, and offer support. You will inspire and coordinate with teams to execute on the in-person customer experience.

Also, you will be leading by example, guide and support a retail experience that will deliver an unparalleled customer experience. You are an excellent communicator with an ability to train and motivate a large team, and you take an investigative approach in understanding business and customer needs. You will be collaborating with cross-functional teams locally and globally. Ultimately, you will be building deep, lasting connections with our users and introducing Google products and solutions.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Responsibilities

• Oversee the day-to-day operations of the retail experience, including oversight of on-site vendors, events, reporting, inventory operations, merchandising compliance, etc. Be the expert in on-the-ground operational needs, assisting however needed.
• Manage and report store performance and customer experience.
• Evaluate, understand and respond to customer feedback, to create the best customer experience that is uniquely Google.
• Act as a liaison between stakeholders (e.g., Retail OPS, Retail marketing, Public Relations (PR) etc.) and the retail team, ensuring that ideas are developed and executed.
• Ensure store team readiness to include, but not be limited to updating the teams on new products, upcoming programming, use customer feedback to reinforce steps of service.