Program Manager, Network Operations

Minimum qualifications:

• Bachelor's degree in a technical field or equivalent practical experience.
• 5 years of experience with analysis of operational metrics to deliver customer satisfaction.
• 5 years of experience in program management.
• Experience with Operational Support Systems (OSS).

Preferred qualifications:

• Experience designing and executing quality control programs and metrics.
• Experience in IT infrastructure, cloud and digital transformations.
  
• Excellent problem-solving, negotiation, and organizational skills, with a strong eye for data insights, comfort with sheets and reporting.

About the job

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Our goal is to build a Google that looks like the world around us - and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Responsibilities

• Develop and implement Data and Performance Quality initiatives to improve Network Operations. Deliver Global Submarine Networks (GSN) Digitization initiatives to deliver operational innovations and overall effectiveness.
• Deliver quality governance frameworks, and implementation of an Operational Readiness Testing program for new systems introduction and network operationalisation. Programs related to deliver OSS and Operational systems capabilities.
• Test Network reliability, processes robustness and complete retrospective analysis and improvement. Track and report on the progress of Operate initiatives and programs across GSN Operations.
• Gather and collate all aspects of necessary Data and Analytics to drive operational effectiveness, from day 1 build to existing in operational systems.
• Using data analytics Identify, create and establish measures of operational excellence/quality, dashboard views across domains, cross correlation of inputs to drive operational excellence evident within the Operate Objectives and Key Results (OKRs).