About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Ads Content and Quality Operations team is a high priority focus area for Google's Ads business. This team works on curating and reviewing content for millions of ads and ad extensions, thus making ads a lot more useful to users and help advertisers in meeting their business objectives.

As a Program Manager in global scaled operations, you will be responsible for working closely with the Engineering, Product, and Operations teams as a trusted advisor and partner in delivering the desired business outcomes.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

The US base salary range for this full-time position is $105,000-$154,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Lead and drive planning, prioritization, execution, and delivery of Ads programs in partnership with product, engineering, and cross-functional teams, including, but not limited to experiments, AI model development and tuning, and new product launches.
• Develop new services, processes, tools, and frameworks to speed up Ads product development cycles.
• Manage the development of new workflows, including guidelines, calibration, process definition, and quality review of human evaluation datasets.
• Translate product insights and business needs into a program and product operational strategy, collaborating with service delivery managers.
• Identify and mitigate program risks, improve operational quality and product performance through data analysis and process improvements, and influence stakeholders based on developed insights.