Experience prioritizing customers, with the ability to own experience and solutions.

Experience in account/campaign management roles, technical troubleshooting or customer support, supported by strong communication and top level stakeholder management skills.

Demonstrated ability to work well in a diverse environment, solve problems, and think critically.

About the job

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs.

gTech Ads Customer Support organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Customer Support Specialist, you will provide high quality customer support and own customer solutioning. You will focus on managing troubleshooting tasks, and detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

The US base salary range for this full-time position is $118,000-$174,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers (if required) and Sales teams, agencies, and partners.
  
• Apply deep product expertise solving complex technical customer issues and escalations, and carrying out strategic projects.
  
• Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews, and product adoption.
  
• Partner with our Sales and other cross-functional partner teams (as applicable) to own and improve the journey of all clients across, resolve complex issues, and understand customer pain points.
  
• Share insights and provide expertise to our partner teams to support product and process improvements. Drive inclusive team culture and success among a globally dispersed team, demonstrate mentorship and leadership across the team.