Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience with product strategy, technical product integration, or solution design in a client-facing role.
- Experience working cross-functionally with product and engineering teams.
- 1 year of experience using objective based methodical approaches to analyze problems and identify root causes that culminate in offering data-driven solutions and recommendations.
- Knowledge of product capabilities, updates and improvements, features, benefits, uses, and support needs.
- Ability to develop detailed project plans ensuring resource availability and allocation and delivering every project on time within budget and scope.
- Ability to combine technical and financial data to differentiate and position the value of products, services, and solutions.
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About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video .
Responsibilities
- Provide dedicated support and knowledge across the Asia Pacific region, and contribute to product adoption and market penetration.
- Ensure timely resolution and support relationships and brand loyalty.
- Collaborate with product development, marketing, and vendor teams through scaled support.
- Provide analysis of customer feedback, support data, product performance metrics, and provide valuable insights to improve future product development and marketing efforts.
- Develop knowledge of Google products, enable support, and issue resolution.