Minimum qualifications:
- Bachelor's degree in Computer Science or equivalent practical experience.
- 4 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- 4 years of experience working with web technologies (e.g., HTML, CSS, JavaScript, HTTP, etc.).
- Experience in technical troubleshooting, and managing internal/external partners or customers.
- Master's degree in Engineering, Computer Science, Business, or a related field.
- Experience in an analytical role such as business intelligence, data analytics, or statistics.
- Experience working with database technologies (e.g., SQL, NoSQL).
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About the job
The gTech Users and Products (gUP) organization empowers Google's ecosystem of products, working across Sales, Product, and Engineering teams as well as end users of our products (like consumers and B2B partners) to make the diverse products work.
gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google, supporting Google's consumer products ecosystem and enabling numerous launches for Google's consumer products each year.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video .
Responsibilities
- Analyze and resolve complex pre and post launch technical problems on partner integrations. Understand operational workflows, identify and define tool needs to enable operational scaling, and drive the development (both new and ongoing) and deployment of these tools internally and with Engineering.
- Collaborate with Engineering teams to implement tools to improve troubleshooting efficiency and the end user experience.
- Support technical integrations with partners, testing, advocate for new product features, and ensure the prompt and proper resolution of technical challenges.
- Scale support of partner integrations (both new and ongoing) by providing the necessary documentation and technical guidance and training to our technical scaled operations.
- Manage stakeholder expectations and communicate with internal teams and external partners to provide technical and business feedback as well as deliver technical solutions.