Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in product management, consulting, co-founder, or related technical roles.
- 2 years of experience building and shipping technical products.
- Experience driving elements of the product development lifecycle such as product outlook, go-to-market strategy, driving requirements, and product launch.
- Familiarity with customer/account data infrastructure.
- Familiarity with customer/user support (e.g., driving down escalation volume, cost per user, improving first time resolution, TRT, AHT, CSAT) at scale.
- Ability to create a clear product strategy in an ambiguous and high-visibility area.
- Outstanding influence and executive communication skills, with the ability to build strong relationships with cross-functional partners including Director level stakeholders.
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About the job
At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.
In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.
One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.
Creators fuel YouTube's success, and we're committed to being there for them, especially in critical moments. The Creator Support product team designs and builds systems to support millions of creators through authoritative data, internal tools, creator facing products, and advanced technologies like our AI-powered virtual help assistants. We strive to make every interaction easy, helpful, and empowering.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
Responsibilities
- Define the product direction, strategy, and roadmap to establish authoritative, comprehensive data on YouTube Creators to serve as the source of truth for multiple production applications.
- Integrate data about YouTube Creators from their past interactions with YouTube and their various channels and accounts across YouTube.
- Develop data quality measurements and ensure there is a methodology to continue driving error rates and latency down.
- Create the roadmap on how to use creator data to drive growth, abuse, recommendation, and insight launches, and deprecate duplicative systems.