Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
- Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).
- Experience in content policy, anti-abuse and reviewing online content.
- Experience with quality and training processes.
- Ability to work through ambiguity and grow in a rapidly changing environment.
Excellent written and verbal communication and presentation skills and the ability to influence cross-functionally at various levels.
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About the job
Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
The Creator Policy Experience team oversees and manages critical escalations and creator programs across all YouTube product areas with the aim to make the platform a trusted, fair and safe place for our users.
As a Policy Escalation Specialist, you will work across Trust and Safety and YouTube to ensure that we manage escalations holistically. You will provide management of critical escalations, creating a pathway to resolution and communicating with key stakeholders as well as our executive team.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
Responsibilities
- Conduct strategic analysis, optimize business performance, and deliver within relevant product areas, including analyzing data, identifying trends, and developing solutions that improve business performance.
- Manage projects involving multiple stakeholders, tight timelines, important organizational implications, and changing circumstances.
- Use Google's big data to conduct data-oriented analysis, architect metrics, synthesize information, solve problems, and influence business decision-making by presenting insights and market trends.
- Review and manage escalations from graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines, ensuring high-quality and fair enforcement by considering creator perspectives. Be exposed to graphic, controversial, or upsetting content at times.
- Partner with cross-functional teams and leadership to resolve disputes and clearly communicate policy decisions.