Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in a project management or a customer-facing role.

Preferred qualifications:

• Experience in managing relationships with multiple cross-functional stakeholders.
• Experience in consumer hardware, or customer support operations.
  
• Excellent project or program management skills, with the ability to lead and implement high-impact projects.
• Excellent attention to detail, with the ability to streamline processes and implement workflows designed to increase efficiency.
• Excellent written and verbal communication and analytical skills.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

The US base salary range for this full-time position is $85,500-$125,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Manage day to day program activities such as regular meetings, status updates, and maintaining project plan documentation of tasks, dependencies and timelines.
• Gather, analyze, and synthesize data to improve product performance and support operations, and create reports and presentations to communicate findings to cross-functional stakeholders.
• Contribute to the development and maintenance of product-related documentation, including product specifications and training materials.
• Coordinate test unit ordering, shipment, and allocation, ensuring timely delivery to meet regional needs.