Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- Experience with industry advertising solutions (i.e., remarketing, measurement and reporting) or working with the ad tech ecosystem.
- Ability to communicate in English and Spanish fluently to engage with local stakeholders.
- Demonstrated record of being proactive, making constructive suggestions, and coming up with innovative ways to scale initiatives.
- Ability to troubleshoot technical issues and communicate complex topics.
- Ability to navigate ambiguity and manage competing priorities in a fluid environment.
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About the job
As a Partner Operations Manager, you will provide YouTube support to partners across Spanish-speaking Latin America (e.g. Creators, Media Companies, Music Labels, Artists, etc). You will become a YouTube product expert, solve the issues of our partners, troubleshoot technical problems, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You will work with other partner facing teams to provide value-add services to help increase partner happiness and growth.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
Responsibilities
- Provide operational support for partners on the YouTube platform, primarily through email communication.
- Troubleshoot technical issues to enable Partners to maximize their performance on the platform
- Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Partner Engineers on accounts and share insights for partner growth.
- Identify key metrics to evaluate data both quantitatively and qualitatively.
- Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamlining the operational workflow by identifying and eliminating bottlenecks.