Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
  
• 5 years of experience in agreements negotiation and management, identifying issues in processes and creating solutions, and working with the technical cross-functional teams to drive these changes.
  
• Experience in leading Annual planning, Budgeting and forecasting, Data Analysis and extracting insights from data, identify trends, and uncover patterns, and collaborate with cross-functional teams to implement process improvements based on data-driven insights.
  

• Certification in Lean Six Sigma.
  
• Experience in technical operations, supplier/vendor management, or service delivery management.

• Drive technical operations with supplier/internal partners by contributing to operational leadership to the workflow and engaging service provider teams to ensure supplier/internal teams are operating effectively.
  
• Ideate, launch, and scale solutions that improve operational efficiency, customer experience, or success metrics (e.g., cost savings, capacity planning, time savings). Define new workflows in collaboration with cross-functional teams (e.g., contingent workforce services), and set up pilots/operations.
  
• Identify opportunities to streamline processes to meet business needs, improve efficiency, and customer satisfaction.
  
• Collaborate with the stakeholders and define key performance indicators that measure process efficiency, quality, performance, and effectiveness. Create dashboards and reports that clearly communicate process metrics, and areas for improvement.
  
• Deliver business reviews and lead recurring meetings with internal stakeholders, and external partners to achieve business goals.