Minimum qualifications:
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent practical experience.
- 6 years of experience in telecommunications at carrier scale working with optical network infrastructure, transmission systems, layer2/3 routers, and data services.
- 6 years of experience managing and building teams.
- 5 years of experience managing in a Network Operations Center environment.
- Experience collaborating with leadership across various disciplines and being a point of contact for stakeholders, planners, designers, and operational business partners.
- Experience identifying metrics and Key Performance Indicators to measure network operations center performance to report to the management team.
- Ability to lead a team of Network Operations Center engineers and drive improvements in key operations performance indicators.
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About the job
Google is proud to boast a network that provides service to millions of Internet users around the world. The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Google's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Communicate individual and team priorities that support organizational goals, and meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
- Partner and align with vendors, deployment teams, and partner teams.
Direct and prioritize resources while maintaining quality and adherence to network standards.- Deliver network capacity for Google through generation of bill of materials, Deployment Packages, device management, vendor management, and standard workflow based activation.
- Triage of network issues, identification of root cause, generation of Maintenance Operation Procedure, and orchestration for network repair and completion of on-site work in support of the repair activity.