Excellent problem solving skills, with the ability to take initiative and help teams understand performance data, identify opportunities, land and scale success.

Excellent people management and communication skills, to lift, support, inspire and grow our team and customers.

About the job

The Google Customer Solutions (GCS) Agency Sales team drives customer success by partnering with media holding companies, large independent agencies and their customers.

As Head of Strategic Agency Program, you will be a sales leader that owns the strategic direction and planning of agency sales teams, with special emphasis on deepening agency executive engagement.

In this role, you will lead and coach a high-performing team of sellers and sales managers to help them manage agency client relationships and lead the business engagement with agencies in the market. You will enable your team to overachieve ambitious business and product growth goals and Objectives and Key Results (OKRs), own the strategy, forecasting, planning and execution of team-wide account growth, and also contribute to the overall strategic direction of the Agency team. You and your team will work with a wide variety of GCS agencies to deliver the optimal advertising solution for every partner and their clients. You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Recruit, retain, motivate, and develop a team of client-facing and high-performing Strategic Agency Managers to ensure improved same-store growth, high agency satisfaction and enhanced portfolio health.
• Deliver against ambitious business and product adoption goals, grow engagement and client satisfaction for agencies managed by the team.
  
• Model and coach Strategic Agency Managers and sales behaviors, including C-level engagement, effective questioning, objection handling, and selling.
• Lead and strengthen executive-level agency relationships through key C-level meetings, business reviews and speaking engagements.
• Define the future of agency management and help to develop the necessary infrastructure and processes. Initiate and run strategic initiatives to further develop new and existing GCS agency businesses.