Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in renewals, account management, sales, or a customer-facing role in the enterprise software or cloud space.
- Ability to travel 15% of the time.
- Speak Spanish fluently in order to effectively communicate in this customer-facing sales role.
- Experience securing and growing customer bases, carrying and exceeding strategic business goals in a sales role.
- Experience building and maintaining long-term executive relationships, ensuring customer success, adoption and expansion.
- Experience with quota carrying technology sales with exposure to renewals, account management, or equivalent customer-facing role.
- Experience prioritizing, planning, and organizing solution-based sales activity within complex business cycles.
- Experience working cross-functionally, including account teams, technical leads, procurement, and legal, to inventory software estate, build business cases for transformation and implementation plans, and close large, complex agreements.
- Knowledge of market trends, products, and solutions in Cloud and Productivity and Collaboration.
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About the job
As a Google Workspace Sales Specialist focused on renewals and expansion sales, you will help us grow our Workspace business by maintaining and growing relationships with our existing customer base. You will work with customers to deliver true business value, demonstrate product functionality, and provide a comprehensive overview of key business use cases. You will accelerate Google Workspace business growth by engaging with our clients, building internal/external alignment, and managing opportunities in an overlay model to the Field Sales organization. You will also prospect, qualify, develop, and facilitate Google Workspace opportunities for growth through Cloud-driven business transformation. You will build a pipeline and work with account teams to create customer solutions and drive agreements. You will lead day-to-day relationships with external customer stakeholders, leading with empathy, while identifying innovative ways to multiply your impact and the impact of the team as a whole.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage a complex book of business and grow business through the renewal and expansion of Workspace Productivity and Collaboration solutions with emphasis on direct customer engagement and in collaboration with Cloud sales counterparts.
- Manage a portfolio of customer renewals, ensuring on-time customer retention and growth goals are hit. Develop and own the go-to-market plan to grow the business in key areas, including business, product adoption, a scaled customer engagement strategy, and internal process improvement.
- Understand end-to-end processes impacting the Workspace renewal and expansion operation and support the relevant stakeholders driving these efforts. Serve as the subject matter expert to the Field organization and cross-functional teams, sharing best practices and improving product and market knowledge and skills.
- Maintain and grow relationships with customers, actively influencing long-term strategic direction and establishing yourself as a trusted advisor.