Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in product or program management.
- 3 years of experience working with systems design and product design.
- Experience in a customer-facing role, communicating technical concepts and solutions to non-technical and executive audiences.
- Ability to communicate to technical/business stakeholders and users and interact at all levels of the organization.
- Ability to work in a fluid environment.
- Excellent project management, relationship management and change management skills.
- Excellent problem solving with the ability to define problems and identify potential solutions.
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About the job
The Google Customer Solutions Revenue Strategy and Operations (RSO) organization provides business critical analytical insights, ensures cross-functional alignment of goals and execution, and helps teams to drive global initiatives forward. RSO is the global team within Google Customer Solutions (GCS) that makes sure Google's complex and ever-evolving business runs smoothly. We develop large scale initiatives to deliver customer success and set high-level goals to improve productivity.
Within RSO, the Global Product Lead (GPL) team's mission is to empower GCS to grow customers globally by delivering solutions through technology and operational excellence. We do this by partnering and building trust with GCS business and technology teams and delivering excellent products/solutions for our users. We are focused on aligning the highest-level company priorities with day-to-day operations, and helping evolve early stage ideas into future feature initiatives.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
The US base salary range for this full-time position is $115,000-$169,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
Responsibilities
- Own change management including communications, UAT, pilot, and launch activations. Key deliverables include Business Requirement Documents (BRD), Product Requirement Documents (PRD), and change management plans.
- Oversee signal performance monitoring and impact tracking. Lead the exploration of business problems and leverage data analysis and metrics to design, pitch, or assess impact for a potential signal solution.
- Identify data signal gaps, consolidate systems/pipelines, and influence on go-to-market/product roadmaps and prioritization.
- Collaborate with technical and non-technical stakeholders (e.g., peer Global Product Leads, Engineering, RSO Program Managers) to develop signals and related tools. Lead the product development lifecycle of designing, testing and deploying data signals.
- Manage stakeholder related activities such as managing and balancing escalations, requirements, and feedback.