Ability to operate and to understand client needs, and comfortable with ambiguity and complexity with passion to create and share best practices to encourage learning by sharing culture.

Excellent investigative and problem-solving skills.

About the job

The gReach Program is a 12 months paid upskilling program for industry professionals with disabilities where participants will receive on-the-job-training and work on a range of projects. The goal of the gReach program is to provide participants from underrepresented groups with the opportunity to grow their career as professionals.

The Customer Success Acceleration team aka CSA, is part of the gTech Ads GCS team within gTech. We work in close collaboration with the GCS team globally, specifically the Mid-Market Segment (MMS) Seller Teams based out of Americas, EMEA and APAC, helping define marketing strategy for advertisers and providing critical insights and support to help drive customer success.

Our primary objective is to drive Customer Success through strategic partnerships across MMS at scale, utilizing our team's diverse in-depth cross-product expertise and customized client solution, helping advertisers achieve their top-line Customer/Marketing objectives.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Responsibilities

• Drive high Impact across markets, customers and stakeholders through strategic multi-dimensional problem-solving and cross-functional collaboration, delivering an excellent experience to Google's clients.
  
• Drive decision-making and thought-leadership with Business in enabling business/performance growth through systematic interventions, and also ensure the client portfolio sustains effective business growth.
  
• Pioneer advanced frameworks and customer solutions and help activate these with the right customers for long term trust and value, look at opportunities to scale these across businesses and markets.
  
• Provide expertise in region/business model, and elevate complex multi-quarter projects by pitching/suggesting new proposals and lead project planning, project groups and execution.