About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Customer Success Acceleration (CSA) team, is part of the gTech Ads GCS team within gTech. We work in close collaboration with the Google Customer Solutions (GCS) team globally, specifically the Mid-Market Segment (MMS) Seller teams based out APAC, Americas and EMEA, helping define marketing strategy for advertisers and providing critical insights and support to help drive customer success.

Our primary objective is to drive customer success through strategic partnerships across MMS at scale, utilizing our team's diverse in-depth cross-product expertise and customized client solutioning, helping advertisers achieve their customer/marketing objectives.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Responsibilities

• Drive high impact across markets, customers, and stakeholders through strategic multi-dimensional problem-solving and cross-functional collaboration, delivering an excellent experience to Google's clients.
• Drive decision-making and thought-leadership with Sales in enabling business/performance growth through systematic interventions, and also ensure the client portfolio sustains effective business growth.
• Pioneer advanced frameworks and customer solutions (MO based solutions based on HQL/HVS) and help activate these with the right customers for long-term trust and value. Look at opportunities to scales these across businesses and markets.
• Be the go-to-person and subject matter expertin your region/business model. Elevatecomplex multi-quarter projectsby pitching/suggesting new proposals and lead project planning, project groups, and execution.
• Provide coaching and mentorship to the wider team, and act as a trusted advisor with key stakeholders in driving critical business discipline activities.