Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in analytics or insight-based solutions.
- Ability to communicate in English and German fluently as this is a customer-facing role that requires interactions in English and German with local stakeholders.
- Experience in advertising, sales, marketing, consulting, or media.
- Experience in managing digital advertising campaigns with a focus on performance marketing.
- Knowledge of online marketing strategy and tactics.
- Ability to build compelling narratives to influence clients utilizing data and insights.
- Excellent project management skills, with the ability to oversee multiple, simultaneous solutions, supported by internal teams.
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About the job
gTech Global Customer Care (gGCC) is a solution-generating effort that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video .
Responsibilities
- Collaborate closely with Account Managers/Account Executives to determine the optimal support for the client portfolio.
- Develop the market, industry, products, and tools in preparation to offer solutions for our clients business issues.
- Analyze data and trends in order to create meaningful insights for clients.
- Implement solutions, track performance, and optimize against advertiser goals.
- Report on key performance indicators and value delivered for customers. Create proposals to represent solution design around client goals.