Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in an operations environment in technology based companies focusing on technology based customers and agreements.
- Program management experience working with external partners, vendors, and creators.
- Ability to work in a business process extended workforce/managed services environment, with an emphasis on identifying, actioning, and optimizing for extended workforce opportunities.
- Ability to work well with sales, internal departments, and operational teams involved in the agreement making process.
- Ability to take initiative and independently identify action items needed in any given situation.
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About the job
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Our goal is to build a Google that looks like the world around us - and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.
As Google Cloud contracting volumes and complexity increases, the Agreement Strategy Support team have been tasked with supporting sales through the contracting process for both agreements that can be completed within largely automated systems, and those that require non-standard processing.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Facilitate the transition of contracting workflows to the vendor team by managing the creation of process flows and documentation, training materials and measurement methods.
- Be the primary liaison to programmatic teams charged with the identification and creation of fallbacks and agreement options, as well as identifying use cases, developing supporting materials including educational and training materials, and acting as an escalation point for Cloud sales teams in the contracting process for cases being processed by the vendor team.
- Be a liaison for vendor and internal groups, be able to identify the process opportunities and work with teams to help streamline operations, drive operational excellence, remove redundancies in the process, handoffs, etc.
- Manage and drive maximum quality and output from vendor suppliers whilst ensuring compliance with published sales and business Policies, Process, and Procedure.