Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience diagnosing and troubleshooting operating systems and computer/server hardware or networking protocols.
- Ability to work non-standard hours, including working weekends, holidays and on shift-based schedule as required.
- Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
- Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English with local stakeholders.
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- Certification in online Google IT Support Professional Certificate program.
- Experience working within a data center or network operation center environment.
- Experience in supporting Linux/Unix desktop including installation, systems administration and troubleshooting.
- Ability to collaborate and partner with teams to overcome challenges.
- Ability to travel up to 20% of the time.
About the job
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You will participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Deploy and operate new data center infrastructure across projects or functions.
- Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and apply the resources needed to resolve identified issues.
- Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
- Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.
- Manage ongoing Maintenance and repairs including servers, networking and storage devices, e.g. replace hard drives, replace Random-access memory (RAM), swap CPUs, motherboards, etc.