Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a customer or client-facing role supporting Account Management, Ad Operations or Project Management.
- 2 years of experience building relationships with stakeholders or clients.
- 2 years of experience analyzing data and generating business insights in order to guide business decisions.
- 2 years of experience in managing vendor and outsourced providers.
- Ability to work with systems tools, such as SAP, homegrown systems, etc.
- Demonstrated analytical ( e.g. understand and analyze large data sets and simplify insights), operational efficiency ( e.g. streamline process flow) and stakeholder management ability.
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About the job
You will be part of the Global Partnerships team, which supports the world's leading publishers and helps drive accelerated business growth for them through our publisher business growth and platform solutions. The Global Partnerships Sales Engine (GPSE) team is a critical part of driving operational efficiency and scale in support of our publisher business growth and platform solutions. The GPSE team centralizes work away from sales teams so that front-line sales leaders can concentrate their efforts on client-specific activities and continue growing a multi-billion dollar global business. The Global Partnership Sales Engine (GPSE) Team is an integral part of creating efficiency and scale in support of our publisher business growth and platform solutions. The GPSE team is designed to accelerate operational activities and centralize work (e.g. operational activities like reporting, implementation and optimization) away from the sales teams so that they can concentrate their efforts on client-specific activities.
Responsibilities
- Publish and communicate operational metrics/KPIs with some guidance.
- Contribute to creation of or maintenance of SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
- Contribute to tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedures with some guidance (e.g., manage utilization, eliminate non-productive activities, create cross-site efficiencies, influence automation and robotics enhancements).
- Work with partner teams (e.g., service provider teams, internal teams) to set and implement process improvements and changes with some guidance. Define and implement workflow efficiency scoring frameworks to proactively and retroactively identify gaps in execution with some guidance.
- Support Sales users via the menu of services covering Optimization and Troubleshooting support. Maintain high service levels through meeting or exceeding CSAT, timeliness and efficiency goals.