Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in a customer success role in the enterprise software, cloud space, or AI space.
• Experience in security solutions domain, such as Security Operations (SecOps) i.e., Security Information Event Management (SIEM) and Security Orchestration, Automation, and Response (SOAR).
• Ability to communicate fluently in English and Arabic in order to build relationships with international and local customers.

• Experience working with operationalizing cyber threat intelligence and security operations.
• Experience helping customers make investments in new technologies and projects based on expected value and Return on Investment.
• Experience leading large enterprise organizations through a people, process, and technology transformation of building and operating cybersecurity solutions
• Knowledge of Google Cloud security products.

• Serve as the customer's trusted advisor, providing subject matter expertise to drive product adoption aligned with customer's strategic and operational objectives.
• Serve as the day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and handling any critical issue escalations.
• Develop outcomes-focused project plans and lead all phases of the post-sales customer journey from onboarding, adoption, through to renewal.
• Orchestrate relationships across cross-functional Sales, Customer Engineering, and Renewals teams and other internal business partners to deliver customer outcomes, manage and mitigate risk, and position cross-business opportunities for program expansion.
• Serve as the lead in a critical issue management role when necessary and build and present strategic, operational, and executive business reviews to senior executives. Maintain and update existing customer success metrics and databases as directed.