Minimum qualifications:
- Bachelor's degree in Computer Science, or a related technical field, or equivalent practical experience.
- 10 years of experience as a pre-sales engineer at an enterprise technology company, or in a similar customer-facing role.
- Ability to communicate in English and Korean fluently as this is a customer-facing role that requires interactions with local stakeholders.
- Experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a Sales Engineering team.
- Experience with software life-cycles, building tools, developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
- Experience managing a team through business processes, operations and career development, including account mapping, goal setting, quarterly/annual performance management, and managing sensitive information.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering messages by audience, asking questions, and leading conversations that drive business opportunity.
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About the job
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Customer Engineering Manager, you will lead a team to engage with business prospects, named accounts, and channel partners to understand and assess customer requirements. You will prepare and present demonstrations of Google's Cloud technologies and address technical objections that arise. You will lead efforts to drive solution innovation, working across the organization to identify the right assets and tools to drive customer adoption. You will manage a diverse team of engineering professionals. You will maintain the technical expertise to engage directly with prospects and work cross-functionally.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google's cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Responsibilities
- Work with business management team to determine proper staffing levels to support annual goals.
- Train and equip the Customer Engineering (CE) team. Assess team's Go-To-Market (GTM) readiness, identify gaps and build plans to ensure they are properly trained.
- Work with the Cloud Sales team and leadership to identify, qualify, and prioritize coverage for business opportunities. Participate in periodic opportunity review meetings.
- Maintain customer satisfaction through working with internal teams to resolve product problems affecting customer satisfaction.