Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with device management concepts, such as API and marketplace integrations for collaboration suites, migration or change management approaches, or no-code and workflow automation services.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders.
- Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English with local stakeholders.
- Master's degree in Computer Science, Engineering, Mathematics, or a technical field or equivalent practical experience.
- Experience with on-premise and cloud-based productivity and collaboration solutions (e.g., chat, mail, video conferencing).
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About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Engineer, you will partner with the technical Sales team as a Google Workspace subject matter expert to differentiate Google Cloud and our productivity and collaboration solutions to our customers. You will help prospective and existing customers in understanding the power of Google Cloud, explaining technical features and problem-solving any potential roadblocks. You will engage with customers in understanding the business and technical requirements, and present practical and useful solutions on Google Cloud. Additionally, you will partner with internal engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying innovative ways to multiply your impact and the impact of the team as a whole.
You will be a part of a diverse team of fellow Googlers working in an environment where we promote equal opportunities to succeed.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
- Share in-depth Google Workspace expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Workdirectlywith Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
- Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
- Travel to customer sites, conferences, and other related events as needed, and act as a public advocate for Google Cloud.