About the job

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Customer and Partner Solutions Engineer (CPSE) supporting Google Play you will use your technical and operational skills to enable support at scale through automation, tooling, and vendorization. This encompasses identifying opportunities for scale, working with gTech Users and Products and our PA stakeholders to define requirements, proposing solutions, and then implementing those solutions.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

The US base salary range for this full-time position is $118,000-$174,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Build tooling and processes that enable gTech Users and Products to support partners at scale.
  
• Implement reporting infrastructure (e.g., dashboards, pipelines) used by both gTech Users and Productsand the PAs we support.
  
• Manage technical escalations from vendors, and determine ways to avoid future escalations.
  
• Evaluate new opportunities to reduce manual effort by the Google Play team and to further scale the produces we support.