Minimum qualifications:
- Bachelor's degree in Engineering, Management, a related technical field, or equivalent practical experience.
- 15 years of experience working in a customer-facing role.
- Experience with IT infrastructure and cloud-native applications development.
- Experience managing initiatives across engineering, sales, support, professional services, and distributed teams.
- Experience with data center migration strategies and partnering with channel partners and systems integrators.
- Experience driving digital transformation using cloud-based solutions (e.g., IaaS and PaaS).
- Knowledge of the Google Cloud ecosystem.
- Ability to build and grow relationships to expand product adoption with enterprise customers and expand account opportunity.
- Excellent written communication, presentation, problem-solving, conflict resolution, and program management skills.
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About the job
Our team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud's products and services and ensure that customers are able to maximize their investments.
As a Consulting Account Lead, you will partner with our customer's technical and business executive leadership team to help with value realization, automate Application Development, and enable them to develop better solutions, faster, and deliver innovation to their end users. You will work with the account team to identify opportunities for partnership and to expand the use of Google Cloud products. You will focus on driving customer loyalty, ensuring Google Cloud value is continually being realized, and partner with customer technical executives to identify opportunities to drive innovation into their service offerings with Google Cloud.
In this role, you will lead the successful acceleration of service adoption of Google Cloud, guiding our more technical customers through the people, process, and technology facets of their Cloud adoption journey. You will work across customer-facing teams to ensure that a customer's experience on Google Cloud exceeds their expectations. You will understand the customer's business objectives and regularly engage with executive stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals. You will also travel (domestically and internationally) approximately 50% of the time.
Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage the successful adoption and on-boarding of Google Cloud at key organizations to help customers realize the business value of our partnership and offerings.
- Create value for customers by partnering to define success and build a plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
- Form relationships with key stakeholders to understand a customer's business within their industry and develop strategic roadmaps.
- Guide IT executives through the organizational changes and help them staff, train, and align people/partners to deliver on cloud transformation.