Minimum qualifications:
- Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
- 2 years of experience in reading/debugging in one language: Python, Shell/Bash, Perl, Java.
- 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- Experience in enterprise cloud support and supporting Oracle solutions on public cloud.
- Public cloud certifications or traditional Oracle certifications.
- Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing.
Want more jobs like this?
Get jobs delivered to your inbox every week.
About the job
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Understand customer impact, work on escalations through diagnosis, troubleshoot and resolve on Google Cloud Platform (GCP) products through excellent customer management.
- Contribute to Supportability Engineering with product, site reliability engineers, and engineering to improve product quality and reduce contact rate. Interact with SRE and Vendor teams to drive high-quality response to outages, minimize impact on customers, and improve support experience for Oracle-on-GCP by developing best practices based on previous learnings.
- Act as a Subject Matter Expert (SME) for internal stakeholders in engineering, Sales, and external partners to resolve technical deployment obstacles and improve interoperability with GCP and other products.
- Learn GCP native databases and help customers migrate from legacy to modern GCP databases (Spanner, BigQuery, BigTable).
- Work as part of a team globally to ensure 24 hour customer support.