Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience with customer support and stakeholder management.
- Ability to communicate in English and German fluently to support client relationship management in this region.
- Experience in advertising, sales, marketing, consulting, or media.
- Experience in campaign management for Google Ads (e.g. Search and YouTube) or DV360.
- Ability to process large data sets and identify patterns of significance.
- Ability to take ownership of accounts, deliverables, and Key Performance Indicators (KPIs).
- Effective project management skills with ability to oversee multiple, simultaneous solutions, supported by internal teams.
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About the job
As a Client Experience Specialist, you will own the search advertising strategy for clients across the entire business cycle. You will lead search quality with the Large Customer Sales (LCS) teams through pitching and activating products to lead performance. You will act as an advisor and consultant across functions, Global teams, and with client advocates within Google.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video .
Responsibilities
- Complete training to become an expert in Google's product suite.
- Develop and apply knowledge of the market, industry, products, and tools in preparation to offer solutions for our clients business issues.
- Lead client's business objectives and work with them to begin the conversation of a holistic search strategy that will increase performance and investments.
- Work with cross-site and cross-functional teams to lead short and long-term account growth.
- Lead conversations on measurement and attribution with the measurement and attribution specialists of search media.