Ads Expert Rater Analyst, Trust and Safety

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in policy communication, policy analysis, policy implementation, escalation management, or stakeholder management.

Preferred qualifications:

• Experience working with an array of cross-functional stakeholders such as policy, operations, engineering and product management.
• Experience using data and technology to solve business problems, specifically policy.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Identify and manage gaps in the existing policy framework uncovered or flagged by the expert rater operation. Work with policy specialist teams to develop and influence scalable solutions that improve both user protection and customer experience.
• Foster collaboration between the expert rater operation and policy, operations and engineering teams, in order to drive operational excellence and unlock novel automated enforcement solutions.
• Work with sensitive content or situations and be exposed to graphic, controversial, or upsetting topics or content.
• Oversee a Google Ads expert rater operation to ensure the highest quality decisions are passed in model training and human review operations. Arbitrate and audit expert rater decisions at scale, and up-levelling expert raters on Google Ads policies.