Excellent verbal and written communication skills with the ability to translate issues into simple, clear, concise language.

Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

Our Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, Google Ads, and AdSense. In this team, you are a big-picture thinker and strategic leader, understand the user's point of view, and will protect our users. You work globally and cross-functional with Google advertisers and Product Managers to navigate online safety situations and handle abuse and fraud cases at Google speed.

At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Develop, implement, and enforce scalable Google Ads and Shopping policies across multiple geographies. Innovate tools, systems, and processes for implementing policies to maximize efficiency and optimize resources.
• Collaborate with policy, product and engineering teams to influence product and format policy decisions, in order to improve the user experience for policy related issues at scale.
• Manage and resolve escalations from internal and external stakeholders. Identify escalation trends and provide feedback to strengthen formats, systems, policies, and processes.
• Identify gaps or conflicts in the existing policy framework, develop scalable solutions, and work to obtain consensus across the organization.
• Grow awareness and appreciation of advertising policy issues across the company, particularly among regional stakeholders.