Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in sales, business development, advertising, account management, marketing, agency, or consulting.
- Ability to communicate in English, Italian, and Spanish fluently to support client relationship management in this region.
- Experience delivering against operational and output goals, in a fast-paced and sometimes ambiguous environment with limited resources.
- Knowledge of online advertising and retail markets.
- Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience.
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About the job
As a Shopping Account Manager for our Mid-Market team, you will act as the single point of contact for a diverse portfolio of retail online advertisers. You will offer actionable recommendations and solutions for the merchants using the deep knowledge of the Shopping Ads product. You will creatively combine transactional client engagements leveraging our client education offerings. You will bring the Google Shopping Solution (CSS) value proposition and service offering to life to earn customer loyalty and foster customer retention. You will constantly gather customer feedback and priorities of the business and ensure that Google Shopping remains at the cutting edge of Shopping campaign consultancy.
In this role, you will collaborate with peers and engage across tiers and markets for the benefit of all Google Shopping merchants driving business forward on topics like business impact/growth, product adoption, customer satisfaction, and team culture. You will be assessed against shared quarterly output Key Performance Indicators (KPIs) and individual expectations related to organizations business objectives. You will be joining a multi-cultural team with a strong emphasis on culture, well-being, Diversity, Equity, and Inclusion (DEI), and learning and development, allowing to pursue personal growth plans with the support of mentors, coaches, and peers whilst actively engaging in and shaping organizational culture.
Responsibilities
- Work with merchants across a selected market to advise them on their Shopping campaign strategy. Manage a dedicated client portfolio applying best practice for portfolio management and consistent service levels.
- Develop and maintain shopping Ads and merchant center product suite.
- Deliver against key operational KPIs.
- Apply customer-facing best practices to engage with merchants and agencies to understand their priorities and manage expectations.
- Help selected merchants grow their Return on Investment (ROI) and investment in shopping Ads through product expertise and optimization recommendations.