Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.
Marcus by Goldman Sachs
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The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity
Your Impact
In your role on the Strategy team for Marcus Deposits Disputes domain, you will be responsible for assisting the Head of Fraud and Disputes to set the vision, organize executive communications and execute fraud and disputes strategies as the business continues to rapidly evolve and grow. The role requires a high degree of analytical and project management skills, as well as the ability to stay up to date with the latest business and functional developments.
Responsibilities
- Assist in the identification, development and evolution of Disputes KPIs focused upon customer service, compliance, and commercial goals
- Partner with Fraud Strategy to assess emerging fraud risks based upon Disputes trends and effectuate prevention controls
- Build and maintain subject matter expertise in the Fraud and Disputes policies and procedures
- Participate in product, product strategy, data architecture decisions and partner with technology and Operations teams
- Research and remain current on the latest industry trends and recommend tools, services, and practices for improvement
- Create executive level presentations on an ad hoc basis, concisely and effectively communicating to senior management with visual representation of analysis and proposals for necessary enhancements
- Create trend report and analysis leveraging coding language and tools such as Python, PySpark, SQL and Excel
- Create and manage dashboard reports for management review
- Functions as a key connection of non-technical operational leadership roles to technical data teams and translating the business objective into data requirements and standard reporting
Basic Qualifications
- Bachelor's degree or relevant experience
- 8+ years' experience in analytical role(s) within Financial Services industry with focus on Fraud prevention and/or Disputes in the deposits space
- Strong understanding of Reg E and industry best practices for Disputes in the Deposits space
- Demonstrated analytical skills and techniques with strong knowledge of data visualization tools, such as Tableau
- Experience dealing with large data sets (structured or unstructured)
- Ability to interpret data to develop action plans to improve business processes
- Ability to learn quickly and adapt to projects and deadlines
- Passion for delivering a great customer experience at scale
- Strong communication skills and the ability to build relationships with internal stakeholders
- Strong judgment and comfort with ambiguity
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity