Integrations and Support Specialist

The Role, Integrations and Support Specialist
 

SiteDocs, a GoCanvas company is one of the fastest growing SaaS companies in its space and is listed by Gartner owned 'Capterra Software Review' site as the highest rated EHS Software on the planet. We are the leading provider of paperless safety management and we pride ourselves in creating innovative products that raise the standards of excellence in safety across multiple industries (think: construction and manufacturing, just to name a couple of our hot industries today). 

Overview: The Integration and Solutions Support Specialist will play a critical role in maintaining and optimizing the seamless functionality of our internal technology ecosystem. This position supports the mission of our Internal Business Processes & Intelligence team by troubleshooting, improving, and integrating systems across our organization to drive efficiency and data-driven decision-making. As part of the "Build & Maintain" area, you will focus on sustaining and enhancing our business-critical platforms, including integrations, automations, and data workflows.

What You Will Do as an Integrations and Support Specialist:

System Integration and Maintenance

• Develop, monitor, and maintain integrations between core business applications, ensuring data accuracy and consistency across systems.
• Optimize and enhance existing integration platforms and workflows to align with evolving business needs.
• Troubleshoot and resolve issues with existing integrations and automation systems in collaboration with stakeholders.

Solution Support

• Provide tiered support for the internal technology stack, assisting teams across the organization with system-related inquiries and incidents.
• Collaborate with end-users to identify pain points and opportunities for system enhancements.
• Assist in the onboarding and operationalization of new technologies, ensuring smooth transitions and alignment with existing processes.

Collaboration and Documentation

• Partner with cross-functional teams, including pre-sales and post-sales operations, to maintain a unified approach to data and process management.
• Create and maintain documentation for integrations, workflows, and troubleshooting guides to facilitate knowledge sharing and consistency.
• Act as a liaison between technical teams and business stakeholders to translate requirements into technical solutions.

Process Optimization

• Identify opportunities to streamline and simplify internal processes through automation and system improvements.
• Propose and implement solutions to enhance operational efficiency and reduce manual workloads.

Qualifications and Experience:

• 5+ years of experience in systems integration, application support, or a related role.

• Hands-on experience with integration tools (e.g., MuleSoft, Zapier, or similar platforms).

• Familiarity with database technologies (e.g., SQL, BigQuery) and programming/scripting languages (e.g., Python, Ruby).

• Exposure to CRM and business platforms such as Salesforce and HubSpot is highly desirable.

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

Success Metrics:

• System Reliability: Minimize downtime and ensure smooth operation of integrations and automations.
• Stakeholder Satisfaction: Consistently meet or exceed expectations for solution delivery and support.
• Process Efficiency: Demonstrate measurable improvements in operational workflows through implemented optimizations.
• Documentation Quality: Maintain up-to-date, accessible, and comprehensive system documentation.

Helpful Traits:

• Strong problem-solving skills with a proactive and data-driven approach to troubleshooting.
• Excellent communication and collaboration skills to work effectively with technical and non-technical stakeholders.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Passion for continuous improvement and adaptability to evolving business requirements.

Core Values:

• Customer Focus: Dedicated to supporting internal teams to deliver exceptional customer experiences.
• Collaboration: Work interdependently to achieve organizational goals and drive innovation.
• Ownership: Take responsibility for delivering high-quality, reliable solutions and continuous improvement.
• Adaptability: Thrive in a dynamic environment with a commitment to learning and growth.

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

• Authentic Relationships - People are never a means to an end.
• Continuous Learning - Test every assumption and never stay stagnant.
• Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
• Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.

If you have any questions about your personal data privacy at SiteDocs. Please visit our privacy page.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be!

If you need special assistance or accommodation while seeking employment with us, please email recruiting@gocanvas.com or call: (703) 547-8588. We are interested in every qualified candidate who is eligible to work in Canada. However, we are not able to sponsor visas.

This role is a #LI-Remote opportunity

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